We bring together casino games, account tools and the conditions that govern play. Our casino is accessible only to players residing in Ontario, Canada, which means players in the UK cannot access it.
We offer new and classic slots, progressive jackpots, table games and Live Dealer games. Progressive slot games are subject to regional availability and are not available in all regions. Our popular titles include Book of Oz, Agent Jane Blonde Returns, Thunderstruck Wild Lightning and 9 Masks of Fire.
Our table games include Multifire Roulette, Multiplayer Roulette, All Aces Poker, Classic Blackjack, Premier Blackjack and Atlantic City Blackjack. Our real-dealer games include Real Roulette with Rishi, Bailey, Holly and Dave, and Real Baccarat with Sarati and Courtney.
We are licensed under the terms of the Kahnawake Gaming Commission, Canada, with licence number 00972.
Our casino play is available only to people older than 18 years of age or the legal age of majority in their jurisdiction, whichever is greater. Minors may not play. We may perform electronic or other checks and request valid documentation at any time to verify identity or satisfy regulatory requirements.
We employ an independently reviewed Random Number Generator. We use encryption, tokenization and password protection alongside operational measures, including limiting database access, to protect personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
If our sign-up offer is available to an eligible new player, our 150 chances to win $1 million come as free spins on Mega Money Wheel, valued at $0.10 per spin, with a minimum first deposit of $10. Our second-deposit offer is a 100% match bonus up to $150 for eligible players while that offer is available.
To qualify for our sign-up offer, register as a new player and make your first deposit within 7 days. After that period, we reserve the right to modify the promotion. We assess each deposit individually. Successive deposits cannot be combined to meet the requirements, and only the first two individual deposits determine bonus amounts. We credit all bonus monies as bonus funds, not cash, to the casino or Casino Rewards account.
Mega Money Wheel free-spin winnings are credited as bonus funds. If a jackpot top-prize win is credited this way, contact our Support Centre to have that win converted to your cash balance. This conversion is available only for the top prize. Funds wagered before you contact us remain subject to wagering requirements, and accrued losses cannot be recouped. After conversion, withdrawal remains subject to our bonus and cash-account conditions. Bonuses and winnings must meet the applicable wagering requirements.
Our first- and second-deposit bonuses require 200 times play-through before the bonus balance converts to cash and can be withdrawn. Subsequent bonus amounts credited from the third deposit require 30 times play-through before cashing in. Wagers funded by either the cash or bonus account count towards play-through according to the game contribution rules.
Your total balance includes a cash account balance and a bonus account balance. You can wager with the bonus account but cannot cash it in directly. For the first and second deposits, you may withdraw the cash component at any time. Doing so forfeits remaining bonus funds and associated bonuses that have yet to be credited or redeemed. For withdrawal purposes, we start counting wagering requirements when all bonus monies have been added to the casino account.
Before the third deposit, we deduct wagers from cash and bonus balances in proportion to their balances and distribute winnings in that ratio. A withdrawal resets the bonus balance to zero. After the third deposit, wagers use cash first and use bonus funds only when no cash remains. Winnings return to the account that funded the wager. Where bonus-account winnings after that deposit would make the bonus account exceed the size of all bonus amounts, we credit the excess to cash, less any automatic bonus-to-cash transfers already made. Wagering requirements will be carried over from a bonus if you redeem a subsequent bonus before making a deposit.
Slots games count 100% towards our wagering requirements. Table games, including poker, blackjack, roulette and baccarat, as well as parlour games, all other game types and all Live Casino games, count 2%.
All Aces Video Poker and Flippin' Awesome Shields of Asgard do not count towards wagering requirements and earn no loyalty points. Doubling up on any game does not count towards those requirements. We may determine the contribution of a new game from its metrics when it is released.
Our promotions can only be claimed once per device, person, household, family, physical address, email address, financial account, IP address or shared network environment. Repeated claims lead to confiscation of associated winnings and account closure. Unless we specifically state otherwise, promotions cannot be combined and apply only to deposits and wagers with us.
If the card, e-wallet or financial account used for a sign-up-bonus deposit is not in the registered player's name, we may void winnings. Attempting to withdraw associated winnings to an account in a different name may also lead to winnings being voided.
We make every effort to credit promotional bonuses within one business day or sooner. For a bonus earned over a period, such as a weekend or month, we award it within one business day after that period ends.
We may change offers or their terms at any time and limit promotional eligibility at our discretion. If bonus points, credits or prizes are awarded in error, we may adjust the account balance to correct them without affecting winnings. With appropriate notice, we may remove sign-up or further promotions from an account or linked accounts for any reason, including a breach of promotional terms. Activity designed to take advantage of our offers is such a breach.
Promotional bonuses or prizes left unused for longer than 60 days from registration are forfeited. We deem them used only when their minimum wagering requirements have been met. The sign-up bonus is determined by the account-opening date, so an account left dormant retains the offer that was active when it opened.
We honour only promotions specifically advertised on our casino website. Offers issued by other parties, including affiliates, may not be recognised and are deemed invalid. Casino Rewards promotional materials are non-transferable and intended only for the recipient named in a written invitation from Casino Rewards.
If an account is misused to exploit offers without risk of personal funds or serious intention to play, we suspend redemption of those offers, including sign-up bonuses, until a playing history that periodically risks personal funds is demonstrated. Multiple account strategy or proxy account strategy violates our promotional terms.
We may withhold withdrawals or confiscate all winnings for irregular play. This includes a single bet equal to or greater than 25% of the credited bonus before its play-through requirement is met. For roulette, a single bet is the total of all chips on the table when the wheel is spun.
Using the double-up feature to increase bet values is irregular play under our rules. So are even-money bets on Sic Bo, Craps and Roulette, starting a game feature after the bonus balance used to build its credits reaches zero, withdrawing deposited funds wholly or partly before redeeming associated bonus funds, using autoplay to meet bonus wagering requirements, and deliberate minimum-risk, equal, zero-margin or hedge betting to conceal the appropriate spirit of meeting those requirements.
We credit winnings to your cleared casino balance in the account currency. To request a withdrawal, select Bank on the casino software interface, open Withdrawal on the left of the banking pages, enter an amount, choose a method and select Next.
We first credit withdrawn funds against recent deposits where applicable. Some financial processors do not allow credit card refunds. Winnings beyond applicable returns go to the preferred payment method selected in banking. Choose that method from the drop-down in the withdrawal step and complete its fields. CAD EFT and DBT/Swift require your bank address and account numbers. We may, and in many cases must, return withdrawals to financial accounts previously used to deposit.
Our minimum withdrawal is $300 for DBT or wire transfer. All other methods have a $50 minimum. Transaction, daily, weekly and monthly limits may also vary by country and method.
We hold withdrawn funds pending for 48 hours, then process them during the following business day. Until processing, you can reverse all or part of a withdrawal through Reverse Withdrawal in banking. Reversed funds are your responsibility. Processing may be delayed until verification is satisfactorily completed.
Once we have fully processed winnings, the listed delivery times depend on the method. These periods do not include the pending and processing stages.
| Withdrawal method | Delivery after full processing |
|---|---|
| Visa or Mastercard | 3 working days |
| E-wallets | 1 to 3 working days |
| Direct Bank Transfer | 6 to 10 working days |
| CAD EFT/ECheck, Canada only | 2 to 3 working days |
If you have not previously received a withdrawal through one of these methods, additional verification checks may take up to 5-7 working days.
We deduct applicable withdrawal charges from the withdrawal. CAD EFT and all methods other than DBT carry no withdrawal charge. DBT fees depend on the amount and currency.
| DBT withdrawal amount | USD fee | EUR fee | GBP fee |
|---|---|---|---|
| Under 3000 units | $50 USD | €35 | £30 |
| Over 3000 units | $100 USD | €70 | £60 |
When we process a withdrawal in a currency different from your account currency, we use the average daily interbank market rate plus a currency conversion fee of 2.5%. We are not liable for a difference between the requested and received amounts caused by network fees or FX fluctuations, including on methods using distributed-ledger or blockchain technology. We may deduct chargebacks, disputes or other outstanding dues from winnings or withdrawals and may notify you beforehand where possible. After release, arrival depends on the method, processor and bank beyond our control. We are not responsible for delays transferring funds to your nominated bank account.
We may request documents after deposits or before executing a withdrawal and may require certification by a registered Notary or registered professional. These can include proof that you own a payment account, such as a card copy, bank statement or wallet screenshot, valid identification such as a passport, driving licence or government identity card, and proof of residence such as a bank statement or utility bill no older than 3 months. Documents must be clear and legible. If they are incomplete, obstructed, tampered with or otherwise unacceptable, we require further information until verification succeeds. We do not accept suspected false documents or misleading information. Failed verification may terminate the account or cause a withdrawal to fail, and we may not process a withdrawal until identity verification is satisfactory.
If you win substantially more than your total purchases across all Casino Rewards partner casinos, you may withdraw a maximum of $4000 per week. We may increase or decrease that weekly payout at our discretion for business considerations. Payments to bank accounts, cards and e-wallets also face daily limits, including those imposed by regulators, card schemes, banks and processors. Depending on the method, we may pay winnings in daily portions over successive weekdays until the balance is paid.
Our Canadian withdrawal methods are OCT, CAD EFT/Echeck and Skrill, also called MoneyBookers. OCT is for Visa card holders only and credits the Visa card directly. CAD EFT/Echeck requires a routing/ABA number of 8 digits.
We accept deposits from major credit and debit cards, bank transfer services, prepaid vouchers and e-wallet services. In our casino software, select Bank to open the casino ATM and its deposit screen. Choose a method using the arrow beside it. With a new account, register your payment details, choose an amount and receive confirmation of the deposit request.
We do not charge players for making deposits. A payment provider, financial intermediary or your financial institution may charge a transaction fee beyond the deposit. Such fees are not typical for most players, and we are not liable if they occur.
We have daily and monthly limits on credit cards. If you reach one, you can request a card refresh through support. Interrupted transmission, mismatched billing details, international sales, congestion or issuer restrictions may cause a rejection. Several rejected deposits in a short period may prompt the issuer to block a card, as may three or more equal small deposits processed by one merchant or processor. Check your registered card details if a rejection appears incorrect. Our support team can remove a card registered in error so you can re-enter it. Complete payment information correctly to avoid rejections and delays. Update or add payment details within the casino or through customer service.
A financial account used to deposit or withdraw must be in the registered player's name. Otherwise, we may suspend the casino or financial account indefinitely. You need sufficient funds both when depositing and when your financial account is debited. We may request evidence of those funds and, if they are insufficient at either point, reject deposits, void winnings or confiscate balances. Deposits that are unpaid, recalled, charged back, disputed or revoked lead to voided winnings, confiscated balances and locked Casino Rewards network accounts. Our choice not to exercise a right in one case does not waive future rights. Transfers between players' financial accounts or funding multiple players from a common source are considered fraudulent and may lead to investigation, voided winnings, indefinite account suspension and confiscation. Keep copies of transaction records and past and present policies and rules.
You can set daily, weekly and monthly deposit limits on your account by contacting our support team to discuss the options. Increasing or removing a limit does not take effect immediately. An increased limit becomes available only after 24 hours have elapsed.
We offer cooling-off periods from 24 hours to 6 weeks and a separate self-exclusion period of 6 months for short- or long-term restrictions.
If you want self-exclusion because of a gambling problem, contact our support team to discuss the available options and choose what suits your needs. Following this initial consultation, send an email request from the address registered on your casino account so we can apply the restriction. Do not assume self-exclusion is in effect until we send a confirmation email to that registered address.
After a self-exclusion request has been applied, we cannot reverse the decision. Consider it carefully and discuss your situation with a gambling help group if you are in doubt. At our sole discretion, we may permanently close an account if reopening seems unwise or unhealthy. We may also initiate exclusion if we believe an account holder has a gambling problem or other circumstances make continued gambling contrary to the holder's or our best interests.
When entering self-exclusion, exclude yourself at other gambling operators where you hold accounts. You may also submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission. We offer referrals to problem gambling organisations. We make every effort to identify subsequently opened accounts as self-excluded and ask excluded account holders not to open new ones. We cannot be held responsible for gambling on accounts opened to circumvent our systems.
We maintain a 24 hours 7 days a week Support Centre for email and live chat queries. Live chat connects you directly to an agent. We do our best to process all emails within 48 hours. To send an email through our contact interface, select your query from the list and click the email button. You can also email us at [email protected]. Contact our Support Centre to ask a question, close an account or lodge a dispute or complaint.
Contact us about claims or disputes arising from past or current transactions. If we cannot settle a dispute, we refer it to eCogra as our alternative dispute resolution entity. Its decision is final subject to full representation for all parties involved. Complaints or claims of any nature must be submitted within 6 months of the issue. You may also address a complaint directly to the Kahnawake Gaming Commission.
All players who wager money automatically join our Casino Rewards loyalty programme. Its 6 Status Levels bring new sets of benefits, including bigger bonuses, more promotions, priority support, birthday gifts, exclusive games, personal VIP hosts and more entries into the Time Of Your Life Sweepstakes and VIP Lucky Jackpot. We award VIP loyalty points when you play. Every 100 points is worth a dollar in chips.
You can redeem points for casino credits at any time with a minimum of 1,000 points. Players earning the most points are eligible for bigger promotions. Log in to Casino Rewards, select Redeem when you have enough points and confirm. Credits should arrive within 5 minutes. Open your personal rewards page through Casino Rewards in the software or Promotions on mobile or tablet to see points earned, points available to withdraw, points needed before withdrawal and Points History.
Some games come with our initial download, while additional games download in the background during sign-up and play. Until downloaded, their names or icons stay grey or carry download text. Selecting one starts an installation wizard that shows progress. Its icon becomes coloured when installation finishes. An upgrade notice requires you to download the updated game using the installation instructions. Download time depends on the number and size of selected games and your connection speed. Downloads continue while you remain connected, even with a poor connection.
During registration, choose a case-sensitive password and enter your name and email accurately, because we use them for verification and as the mailing address for your winnings. Confirm that you meet the legal gambling age and accept the terms, then select Create Account. Registration information must be accurate and complete, and we may request identification documents to confirm it. You may operate only a single account. We may suspend multiple accounts and confiscate associated winnings, and sign-up bonuses must not be used multiple times.
